# Refund & Cancellation Policy
**Last Updated: May 2026**
At **Botbuzz.in**, we want you to be satisfied with our WhatsApp Business API services. This policy explains how subscription cancellations and refunds are handled.
## 1. Free Plan
Our Free Plan does not require any payment. You can use it for as long as it remains available, and there is no obligation to upgrade to a paid plan.
## 2. Paid Plans
Our Starter, Professional, and Enterprise plans may be billed monthly or yearly, depending on the billing option you select while subscribing.
## 3. Subscription Cancellation
You may cancel your subscription at any time through your account dashboard.
After cancellation:
* Your paid features will remain active until the end of the current billing period.
* Your account will be downgraded to the Free Plan after the billing period ends.
* You will not be charged again unless you purchase or reactivate a paid plan.
* Cancelling a subscription does not automatically provide a refund.
## 4. Refund Eligibility
Refunds may be available under the following conditions:
* **First purchase:** You may request a full refund within 7 days of your first purchase if you are not satisfied with our services.
* **After 7 days:** Refund requests will be reviewed individually and are not guaranteed.
* **Annual plans:** A partial refund for unused months may be considered if cancellation is requested within 30 days of purchase.
Any approved refund may be reduced by charges already used or paid to third-party service providers.
## 5. Non-Refundable Charges
The following payments are generally non-refundable:
* WhatsApp messaging or conversation charges collected by Meta
* Setup, integration, or onboarding fees
* Charges for services that have already been used
* Payments made by accounts that violate our Terms of Service
* Third-party payment gateway or transaction fees, where applicable
## 6. How to Request a Refund
To request a refund, email us at **[Support.botbuzz@gmail.com](mailto:Support.botbuzz@gmail.com)** and provide:
* Your registered name and email address
* Your account or subscription details
* Your payment or transaction details
* The reason for your refund request
Our team will review your request and normally respond within **3–5 business days**.
## 7. Refund Processing
If your refund is approved, it will normally be processed within **7–10 business days**.
The refund will be sent to the original payment method whenever possible. The time required for the amount to appear in your account may depend on your bank, payment provider, or payment gateway.
## 8. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be published on our website with an updated revision date.
## 9. Contact Us
If you have any questions about refunds or subscription cancellations, please contact us:
Email: Support.botbuzz@gmail.com
Website: www.botbuzz.in